ARRIVAL AND DEPARTURE
The vacation homes are normally ready to move in by 2 pm. An earlier arrival can be arranged, given that the apartment is ready for occupation at an earlier time already.
As a rule, the keys are handed out over our key safe which is at the outside wall of our main office at Bahnhofplatz 14a. The code you will be given by the booking confirmation and after receipt of the down payment.
The apartment must be vacated by 10 am on the day of departure. Special arrangements can be made if requested in advance.
After receipt of the booking confirmation, a down payment of at least EUR 100 must be wired to our account. The wire transfer may not incur any fees to the recipient.
BED LINEN AND TOWELS
Upon arrival, there will be sheets on the beds. The apartments are stocked with towels, dish towels and additional bed linen, their number depending on the length of your stay.
Settlement of payment can be effected at the beginning of your stay or one business day before departure at the latest. You can pay the amount due by advance payment or come to our office before noon and pay in cash or by direct debit.
Monday to Friday 8 am to 12:30 pm
In the afternoon after phone call agreement
There are local airport transfer companies that will collect your from and bring you to the airports in Munich and Salzburg.
Tel. +43 (0)662 81 61
Sylvias Shuttle Service Bad Reichenhall
Tel. +49 (0)170 941 52 94
VISITOR'S / GUEST CARD
According to the visitor's tax rules and regulations, every guest is obligated to pay a visitor's tax to the Bayerische Staatsbad Bad Reichenhall. The Kur-GmbH in the Wandelhalle / Trinkhalle Salzburgerstrasse 7 in 83435 Bad Reichenhall issues the spa card/guest card and collects the money.
The visitor's / guest cards are given by our agency.
For the visitor's / guest cards to be issued, the following data is required: First and last name, date of birth, the number and validity period of your severely handicapped pass, and an entry for a required accompanying person, if applicable.
EUR 3.30/person (severely disabled EUR 2.80, business people and craftsmen rate EUR 1.65) The following tariffs apply from January 1st, 2023:
3.50 EUR/person (severely handicapped 3.00 EUR, business people and craftsmen rate 1.75 EUR)
Children up to 18 years are free.
If there is an entry for a required accompanying person on the severely handicapped pass, the accompanying person is exempt from paying the visitor's tax. Children up to the age of 16 who are accompanied by their family members are also exempt from paying the visitor's tax. Honorary visitors (Ehrenkurgäste) must present the corresponding confirmation issued by the Kur-GmbH.
(The information is subject to modifications)
Is possible after former agreement
Under +49 (0)8651 610 98 99 you can order beverages. Please note that there is a 2-day handling time for deliveries and that ordering beverages can only be done after your arrival.
Pets are only allowed upon the prior consent of the apartment owners. Some of them do not allow pets in their apartments.
There are specific house rules for each apartment building. The noise ordinances which are between 1 pm and 3 pm must be observed. Please refrain from radio and TV volumes that exceed normal levels. The same applies after 10 pm.
Children are welcome in all the apartments. There is no charge for infants up to the age of 4. For children age 5 to 15, we charge EUR 4 or 5 per day. For children age 16 and above, we charge EUR 8 or 10 per day. There is a limited number of high chairs and travel cots available - please let us know your requirements upon booking.
Smoking is prohibited in all the vacation rentals. Exceptions are balconies and patios.
We highly recommend that you take out travel cancelation insurance. You may do so directly from our website by clicking on below link:
» European Travel Cancelation Insurance
No cleaning work is done in the apartments during the time of your stay. Usually, you will find a vacuum cleaner, a broom and other cleaning utensils in your apartment. Let us know if you wish for us to arrange for our cleaning staff to do an intermediate cleaning.
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